Delivery Information

Delivery Information

  Need more information or help with a product?  You can call Monday through Friday 9:00 AM to 5:00 PM (eastern time) or E-Mail your questions to  marshduck@mindspring.com.
 
Guarantee  
  If you are not completely satisfied with your purchase, we will gladly make an exchange or refund the purchase price.
 
Returns & Exchanges 
  Decoy Carving Live will accept returns of merchandise within 30 days from invoice date. A return authorization must be given before sending back merchandise. Shipping and handling charges will not be refunded. Merchandise must be returned in original packaging without any damages. All videos and DVDs are not returnable; if defective, we will exchange for the same title. 
 
Shipping & Handling
  We ship by UPS and US Mail (priority and express) We will always select the best way to ensure the fastest delivery to you.  Please supply your street address and P.O. Box number so your order can ship without any delays. Some items will be charged actual shipping costs plus $3.50 handling. These are extra-heavy and oversize items.  Shipping charges will be added when your order is shipped. 
 
Canada and Foreign Orders
   We are happy to ship to Canada and Overseas customers. All orders outside of the U.S. will be charged the actual shipping plus a $3.50 handling fee. (minimum shipping charge of $8.95). For payment we honor credit card on low valve orders.  Order must be shipped to same address as the credit card address. High valve orders are paid by wired funds. 
 
Pricing
   Prices are subject to change without notice. We have tried our best to make sure our information and prices are correct, but errors could happen and we reserve the right to make corrections. All prices are in U.S. dollars. 
 
Special Ordered
   Special ordered items are not returnable and will not be refunded. 
 
Thank You!
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